Terms of service
Last updated: 22 July 2026
This website is operated by Silk Aura Limited, a company registered in Hong Kong (Company No. 79923277), of 99 Queen's Road Central, Office 3906, 39th Floor, The Center, Central, Hong Kong SAR, China (in these Terms, "we," "us," "our," or "Sildaura").
Sildaura is a brand of Silk Aura Limited.
By accessing our website sildaura.com or purchasing any of our products, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our services.
Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law (ACL) or other applicable Australian consumer protection laws that cannot lawfully be excluded.
§1 Eligibility and General Conditions
By using our website or making a purchase, you confirm that:
- You are at least 18 years of age, or you have the consent of a parent or legal guardian.
- You will not use our products or services for any illegal or unauthorised purpose.
- You will not violate any laws in your jurisdiction (including copyright and intellectual property laws) while using our services.
A breach or violation of any of these Terms will result in immediate termination of your access to our services.
§2 General Use of the Service
We reserve the right to limit or refuse service in reasonable circumstances, including but not limited to:
- Suspected fraud or unauthorised activity
- Technical malfunctions
- Obvious ordering errors
- Breach of these Terms
We will not exercise this right arbitrarily and will act reasonably in all cases.
§3 Accuracy of Information
We take reasonable steps to ensure that the information on this website is accurate and up to date. However, we do not warrant that all information is complete, current, or free from errors.
All content is provided for general information only and does not constitute individual advice.
This clause does not exclude any rights you have under the Australian Consumer Law.
§4 Prices, Changes, and Availability
- All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
- Prices displayed at the time you place your order are the prices that apply to your order. We may update prices on the website at any time, but changes will not affect orders already placed and confirmed.
- We reserve the right to modify or discontinue our services (or any part of them) at any time, provided this does not affect orders already placed.
§5 Products and Services
- Some products are available exclusively online and may be limited in quantity.
- Product images may vary slightly from the actual product depending on your screen and settings.
- Product branding, packaging, and labelling may vary from the images shown on our website. This does not affect the product itself, its quality, or its intended use. For more information, please see our Return and Refund Policy.
- We reserve the right to restrict the sale of our products to certain countries, regions, or persons.
Your rights under the Australian Consumer Law — including consumer guarantees that goods are of acceptable quality, match their description, and are fit for their intended purpose — are not affected by this clause.
§6 Orders, Billing, and Account Information
- We may decline or cancel an order in limited circumstances — including suspected fraud, pricing errors, stock unavailability, incorrect information provided by the customer, or breach of these Terms. If we cancel a paid order, we will refund you in full.
- We may limit or cancel quantities purchased per person, per household, or per order.
- You agree to provide accurate, complete, and current information for all purchases. Incorrect or incomplete information may result in cancellation of your order.
- If a shipment is returned to us due to an incorrect address you provided, or refusal to accept delivery, our Return and Refund Policy applies.
For more information about returns and refunds, please see our Return and Refund Policy.
§7 Shipping and Delivery
- Standard shipping: typically 11 to 21 business days from dispatch.
- Express shipping: typically 8 to 13 business days from dispatch.
These are estimated delivery times based on our logistics partners' current performance. Actual delivery times may vary due to customs processing, courier delays, remote delivery locations, or other factors outside our reasonable control.
If your order has not arrived within a reasonable time of the estimated window, please contact us at support@sildaura.com and we will investigate.
Your rights under the Australian Consumer Law in respect of delivery are not affected by this clause.
§8 Optional Third-Party Tools and Services
We may provide access to third-party tools or services that we do not monitor or control. Your use of such tools is at your own risk and subject to the terms of the relevant third-party provider. Please review those terms before use.
§9 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of external websites. Transactions with third parties are solely between you and the third party.
§10 User Comments and Feedback
If you send us creative ideas, suggestions, feedback, product reviews, or any other content ("Submissions"), you agree that:
- We may use, reproduce, modify, publish, distribute, and display your Submissions in any medium, for any purpose (including commercial purposes), without restriction, attribution, or compensation.
- We are under no obligation to keep Submissions confidential, respond to them, or pay for them.
- You warrant that your Submissions do not infringe the rights of any third party, and do not contain offensive, defamatory, or unlawful material.
- You are solely responsible for the content of your Submissions.
We reserve the right to remove or refuse to publish any Submission at our discretion.
§11 Personal Information
Your submission of personal information is governed by our Privacy Policy, available at sildaura.com/policies/privacy-policy.
§12 Errors, Inaccuracies, and Omissions
We take reasonable steps to ensure the accuracy of our website content, but errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice (including after an order has been submitted, if the error is a clear pricing or stock error).
Statutory obligations to update information under the Australian Consumer Law remain unaffected.
§13 Prohibited Uses
You are prohibited from using the website or its content:
-For any unlawful purpose
- To solicit others to perform or participate in any unlawful acts
- To violate any international, federal, state, or local regulations or laws
- To infringe upon or violate any intellectual property rights
- To harass, abuse, insult, harm, defame, discriminate against, or intimidate any person
- To submit false or misleading information
- To upload or transmit viruses or any other type of malicious code
- To collect or track the personal information of others
- To spam, phish, or engage in obscene or immoral behaviour
- To interfere with or circumvent the security features of the website
We reserve the right to terminate your access for any breach of these prohibited uses.
§14 Disclaimer of Warranties and Limitation of Liability
14.1 Australian Consumer Law rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this section limits or excludes any rights you have under the Australian Consumer Law that cannot lawfully be limited or excluded.
14.2 Limitation of liability (to the extent permitted by law)
To the maximum extent permitted by law, and subject to Section 14.1:
We do not warrant that the website will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
We do not warrant that the results obtained from the use of our products will meet your expectations, particularly in relation to cosmetic outcomes, which vary between individuals.
We are not liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising out of or in connection with your use of the website or our products.
Our total aggregate liability to you for any claim arising out of or in connection with these Terms, the website, or any product purchased from us (other than under the Australian Consumer Law) is limited to the purchase price of the product giving rise to the claim.
14.3 Exclusions
To the maximum extent permitted by law, we are not liable for:
Any injury, loss, or damage caused by your misuse of a product, or use contrary to the instructions on the packaging.
Any allergic reaction or adverse effect where the ingredients or warnings were disclosed on the product or its packaging.
Any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, pandemics, government action, courier failure, or customs delays.
Any loss arising from your failure to provide accurate delivery information or to accept delivery.
14.4 Product use
Our products are cosmetic and personal care items. Individual results may vary. You should use our products only in accordance with the instructions on the packaging. If you have known allergies or medical concerns, consult a medical professional before use.
§15 Indemnification
You agree to indemnify, defend, and hold harmless Silk Aura Limited, its directors, employees, and partners from any third-party claims, damages, or expenses (including reasonable legal fees) arising from:
- Your breach of these Terms
- Your unlawful use of our website or products
- Your violation of any third-party rights
This indemnification obligation is limited to the extent the claim or loss is caused by your conduct and does not apply where the claim arises from our own negligence, wilful misconduct, or breach of law.
§16 Chargebacks and Disputes
If you have a problem with your order, please contact us first at support@sildaura.com. We will work with you in good faith to resolve the issue.
Your statutory rights, including your right to lodge a chargeback with your payment provider where legally available, are not affected.
Please note: initiating a chargeback without first contacting us to attempt a resolution may result in additional processing costs and delays.
§17 Termination
These Terms remain in effect until terminated by either you or us.
- You may terminate these Terms at any time by ceasing to use our services and, if applicable, closing your account by contacting support@sildaura.com.
- We may terminate or suspend your access to our services if you breach these Terms, with reasonable notice where practicable.
Termination does not affect any rights or obligations that have accrued prior to termination, or any provisions intended to survive termination (including Sections 14, 15, and 19).
§18 Entire Agreement
These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and us and supersede any prior agreements, communications, or proposals relating to the same subject matter.
§19 Governing Law and Jurisdiction
These Terms are governed by the laws of Australia (and the laws of the state or territory in which the customer resides, where applicable).
Any dispute arising out of or in connection with these Terms will be subject to the non-exclusive jurisdiction of the courts of Australia.
Nothing in this clause limits your rights under the Australian Consumer Law or other applicable Australian consumer protection laws.
§20 Changes to These Terms
We may update these Terms from time to time. Material changes will be notified to you via email or a notice on our website. The current version is always available at sildaura.com/policies/terms-of-service, with the "Last updated" date at the top of this document.
Changes will not apply retroactively to orders that have already been placed.
§21 Contact
Silk Aura Limited
For any questions about these Terms, please contact us at:
Silk Aura Limited 99 Queen's Road Central, Office 3906, 39th Floor, The Center Central, Hong Kong SAR, China
Email: support@sildaura.com