Shipping policy
Last updated: 22 July 2026
This Shipping and Payment Policy applies to all orders placed through our website sildaura.com.
Sildaura ships to customers in Australia only.
1. Order Processing
- All orders are processed within 1–3 business days of payment confirmation.
- Once your order has been dispatched, you will receive a confirmation email with a tracking number.
- Orders placed on weekends or Australian public holidays will be processed on the next business day.
2. Shipping Times
We ship all orders directly from our fulfilment partner in Asia to your Australian delivery address.
Estimated delivery times (from date of dispatch):
- Standard shipping: 11–21 business days
- Express shipping: 8–13 business days (additional cost, shown at checkout)
The delivery times shown are estimates, not guaranteed delivery dates. Actual delivery times may vary due to:
- Order volume and processing at our fulfilment partner
- Customs clearance
- Courier network delays
- Australian public holidays
- Events outside our reasonable control (weather, strikes, etc.)
Your rights under the Australian Consumer Law in respect of delivery within a reasonable time are not affected by this clause.
3. Shipping Costs
Standard shipping is free on all orders.
Express shipping is available for an additional fee, shown at checkout before you complete your purchase.
4. Shipping Carriers
Our shipping is handled by international logistics partners including DHL, UPS, and their Australian last-mile delivery partners (such as Australia Post) to ensure secure delivery to your address.
Fulfilment is carried out by our verified partners in Asia.
5. Customs Duties and GST
Prices displayed at checkout are the final amount payable. Because our products are shipped from outside Australia and each order is under AUD $1,000, no additional customs duties or import processing fees will apply at delivery.
You will not be asked to pay any additional taxes or fees to the courier or Australian Border Force upon arrival of your order.
6. Shipping Confirmation and Tracking
- After your order is dispatched, you will automatically receive a shipping confirmation email with a tracking link.
- Please allow up to 48 hours after receiving your confirmation for tracking information to become active in the carrier's system.
- You can use the tracking link at any time to check the progress of your delivery.
If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support@sildaura.com.
7. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery window, or if tracking shows no updates for an extended period, please contact us at support@sildaura.com and we will investigate with the carrier.
Lost shipments: If a package is confirmed lost in transit by the carrier, we will offer you your choice of:
- A replacement shipment, or
- A full refund of the purchase price
We recommend providing an accurate and complete delivery address to avoid delivery issues. For details on shipments returned to us due to incorrect address information or non-collection, please see Section 9 below.
Your rights under the Australian Consumer Law in respect of non-delivery are not affected by this clause.
8. Payment Methods
We offer the following secure payment methods at checkout:
- Credit and debit cards — Visa, MasterCard, American Express (processed by Stripe)
- PayPal
- Zip (Buy Now, Pay Later)
All payments are processed through encrypted and PCI-DSS compliant payment providers. We do not store your full card or bank account details on our servers.
For information about how your payment data is handled, please see our Privacy Policy.
9. Customer Responsibilities
Please note:
- Customs and courier delays are outside our reasonable control. We cannot guarantee delivery within a specific timeframe once a package is with the carrier.
- Incorrect delivery information: if a shipment is returned to us because you provided an incorrect or incomplete address, or the package was not collected within the carrier's holding period, we may charge the actual reshipment costs before sending the order again. If you request a refund in this situation, we may deduct the actual shipping costs incurred from your refund. See our Return and Refund Policy for details.
- Your rights under the Australian Consumer Law are not affected by this clause.
We recommend double-checking your delivery address at checkout to avoid these issues.
10. Contact
For all questions about shipping, tracking, or payment, please contact us at:
Email: support@sildaura.com
Silk Aura Limited 99 Queen's Road Central, Office 3906, 39th Floor, The Center Central, Hong Kong SAR, China